F.A.Q
SHOP:
- ONLINE ONLY. Will announce on socials when/if we do in person sales.
- New menu every Tuesday at 12 P.M MST
- Orders open until 11:59 P.M MST on Thursday
- Limited quantities.
SHIPPING:
- Shipping/Pickup Mondays ONLY, unless otherwise stated.
- Currently, we ONLY ship within CANADA.
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Item(s) must be picked up/delivery accepted when stated/agreed upon. If you do not pickup your item(s) or accept delivery within said time frame, you will be refunded, and items will go back up for sale.
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At the moment, LIL FATS is located in Grande Prairie, Alberta.
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ALL items ship from Grande Prairie, Alberta. Via CANADA POST unless otherwise stated.
- ALL shipping charges reflect courier pricing and it isn't the cheapest, especially for larger/heavier items, it is redonkulous out here.
PICKUP:
- FREE + available to residents/customers of GRANDE PRAIRIE, ALBERTA. Choose this option at checkout. You will receive an instruction email within 24hrs of placing an order. PICKUP LOCATION will be a public establishment, not a private residence. This is also great option for people traveling to GP, just make an order when you're in town and save on the shipping, pick er' up instead!
ORDERS:
- Please review your shipping information carefully, orders can not be changed once placed.
- LIL FATS is not responsible for any lost/damaged/stolen items once shipped. This is a carrier issue, you will need to contact the carrier for help/compensation.
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LIL FATS reserves the right to refuse service to any/all people(s).
FACK! YOU GOT THE WRONG ITEM?:
- Please provide your order number, email and a photo of the item you received to HELLO@LILFATS.COM
REFUNDS + RETURNS:
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Due to the nature of the items, NO RETURNS/REFUNDS ARE AVAILABLE ONCE ITEM(S) ARE IN THE CUSTOMERS POSSESSION.
IMPORTANT:
- LIL FATS products are NOT allergen free. Our products may contain some or all of the following common food allergens: MILK, EGGS, PEANUTS, TREE NUTS, SOY AND WHEAT. LIL FATS is not responsible for any/all effects a customer/consumer may experience from ingesting our product(s). Eat at your own risk.
- RUSTIC COMFORT FOOD: Vanessa is a self taught cook + baker, not a food decorator or chef. These are Vanessa's versions of good eats.
- Prices reflect quality ingredients + time + packaging.
- Prepared/Packaged in clean/sanitized environment. Gloves/Masks/Hair Nets are worn at all times while preparing/packing products.
- Food Safe Certified - by CIFS.
- All items are as is. No custom orders or substitutions, unless otherwise stated.
- PREPARED IN A HOME KITCHEN THAT IS NOT SUBJECT TO INSPECTION.
- NOT for resale.