PLEASE READ CAREFULLY.
F . A . Q
WARNING:
LIL FATS BAKESHOP + GRUBHUB products are NOT allergen free. Our products may contain some or all of the following common food allergens: MILK, EGGS, PEANUTS, TREE NUTS, SOY AND WHEAT.
LIL FATS BAKESHOP + GRUBHUB is NOT responsible for any/all occurrences that you, the customer, may encounter from ingesting/smelling/feeling of purchased items. Customers are responsible for their own safety and well being. Eat at your own risk.
PREPARED IN A HOME KITCHEN THAT IS NOT SUBJECT TO INSPECTION. (Prepared/Packaged in a clean/sanitized environment. Gloves/Mask/Hair Net are worn at all times while preparing/packing products).
NOT for resale.
INFO:
Small batch. Handmade. Homemade From scratch.
Alberta born + baked.
At home small business. Solo owned and operated.
Online orders only.
SHIPPING + PICKUP available
LOCATION:
At the moment, LIL FATS BAKESHOP + GRUBHUB is located in Grande Prairie, Alberta.
Online orders ONLY
Shipping + Pickup available.
WHO ARE WE:
Just a one woman show, run by a self taught, home baker, in Northern Alberta, Canada. Whipping up one of a kind concoctions and recreating old favorites.
Homemade, from scratch. Always.
- EST. 2023
ORDERS:
ONLINE ONLY. Will announce on socials when/if we do in person sales.
New menu is posted monthly, but that can change depending on the season/holiday. Items are no longer available once new menu is posted. Get em' while you can!
All items are as is. No custom orders or substitutions, unless otherwise stated.
Limited quantities.
DISCOUNTS:
Any discounts are applied to the order total only, before shipping.
SHIPPING:
SHIPPING WITHIN CANADA + USA.
CANDY MIXES + STICKERS Are the only items available for shipping WITHIN the USA. (All items are available to Canadian addresses.)
Due to heat, shipping availability can change weekly from the months of May-September. Check item page/info for shipping availability before placing an order.
Upon ordering, you acknowledge that the items you are purchasing are perishable + shipping delays/times are out of our control.
WE OFFER XPRESSPOST SHIPPING ONLY AT A FLATE RATE OF $20. No matter how small or big ur items are. (Stickers excluded)
SHIPPING CAN TAKE 2-7 BUSINESS DAYS depending on your location.
All items (candy mixes excluded) are shipped MONDAYS only, unless otherwise stated.
Candy Mixes are shipped Monday - Friday
ALL items ship from Grande Prairie, Alberta. Via CANADA POST unless otherwise stated.
ALL shipping charges reflect current courier shipping + handling, and it isn't the cheapest, even for smaller items.
LIL FATS is not responsible for any lost/damaged/stolen items once shipped/in customer's possession. This is a carrier issue, you will need to contact the carrier for help/compensation. Please contact us as well, and we will do everything possible to help you in this situation.
LIL FATS is not responsible for any custom/duty charges the customer may encounter. If you choose not to accept the items due to these charges, you will not be refunded for shipping.
Please contact us immediately with any questions or concerns pertaining to dissatisfaction with your items/order. Nothing is more important than making sure our customers are satisfied from start to finish. ----- hello@lilfats.com
Please review your shipping information carefully, orders can not be changed once placed.
PICKUP:
CONTACTLESS PICKUP is an available option upon checkout - Please click this option if you are wanting to PICKUP your order.
Pickup location is at Lakeshore Dr, Grande Prairie AB.
Orders are usually ready within one hour of purchase between the hours of 12PM - 12AM | MONDAY - SUNDAY. You will receive an email when your order is ready for pickup. Please follow the instructions in the email,if you have any questions/concerns please TXT:825-250-3937.
REFUNDS + RETURNS:
Due to the nature of the items, NO RETURNS/REFUNDS/EXCHANGES ARE AVAILABLE ONCE ITEM(S) ARE IN THE CUSTOMERS POSSESSION.
FACK! YOU GOT THE WRONG ITEM?:
Please provide your order number, email and a photo of the item you received to HELLO@LILFATS.COM