PLEASE READ CAREFULLY.

F . A . Q

INFO:

  • Small batch.
  • Handmade.
  • From scratch.
  • Alberta born + baked.
  • TASTE. TASTE. TASTE.
  • At home small business.
  • Solo owned and operated.

WARNING:

  • LIL FATS BAKESHOP + GRUBHUB products are NOT allergen free. Our products may contain some or all of the following common food allergens: MILK, EGGS, PEANUTS, TREE NUTS, SOY AND WHEAT.

  • LIL FATS BAKESHOP + GRUBHUB is not responsible for any/all occurrences that you, the customer, may encounter from ingesting/smelling/feeling of purchased items. Customers are responsible for their own safety and well being. Eat at your own risk. 

  • PREPARED IN A HOME KITCHEN THAT IS NOT SUBJECT TO INSPECTION. (Prepared/Packaged in a clean/sanitized environment. Gloves/Mask/Hair Net are worn at all times while preparing/packing products).

  • NOT for resale.  

LOCATION:

  • At the moment, LIL FATS BAKESHOP + GRUBHUB is located in Grande Prairie, Alberta.

  • Online orders only. Shipping + Pickup available.

WHO ARE WE:

Just a one woman show, run by a self taught, home baker, in Northern Alberta, Canada. Whipping up one of a kind concoctions and recreating old favorites.
Homemade, from scratch. Always.

- EST. 2023

ORDERS:

  • ONLINE ONLY. Will announce on socials when/if we do in person sales. 
  • New menu is posted monthly, but that can change depending on the season/holiday. Items are no longer available once new menu is posted. Get em' while you can!

  • All items are as is. No custom orders or substitutions, unless otherwise stated. 

  •  Limited quantities. 

DISCOUNTS:

Any discounts are applied to the order total only, before shipping.

SHIPPING:

  • SHIPPING WITHIN CANADA ONLY.

  • Due to heat, shipping availability can change weekly from the months of May-September. Check item page/info for shipping availability before placing an order.

  • All items are shipped Monday - Thursday ONLY, unless otherwise stated.

  • ALL items ship from Grande Prairie, Alberta. Via CANADA POST EXPEDITED PARCEL OR PUROLATOR GROUND unless otherwise stated. 

  • ALL shipping charges reflect courier shipping + handling... it isn't the cheapest, even for smaller items, and especially for larger/heavier items, it is redonkulous out here.

  • LIL FATS BAKESHOP + GRUBHUB is not responsible for any lost/damaged/stolen items once shipped/in customer's possession. This is a carrier issue, you will need to contact the carrier for help/compensation, but we will do all we can to help you in this situation.

  • Please review your shipping information carefully, orders can not be changed once placed. 

 
PICKUP/DELIVERY :

  • PICKUP/DELIVERY is available When + Where?: this information will be advertised on the website/socials/upon checkout. It can change weekly and is not always available. Make sure to double check availability before placing an order. If this option is not visible at checkout, pickup/delivery is not available at that time.

  • FREE + available to residents/customers of GRANDE PRAIRIE, ALBERTA.

  • Choose this option at checkout. You will receive an instruction email within 24hrs of placing an order.

  • Item(s) must be picked up/delivery accepted when stated/agreed upon. If you do not pickup your item(s) or accept delivery within said time frame, you will be refunded, and items will go back up for sale.

  • PICKUP LOCATION will be a public establishment, (we will be in a vehicle) not a private residence. 

  • This is a great option for people traveling to GP, just make an order when you're in town and save on the shipping, pick er' up instead! 

PICKUP:

  • Available MONDAY + WEDNESDAY + FRIDAY + SATURDAY from 6-8 PM ONLY.

    1.) Pick a day (specify the date) from the ones above
    2.) Pick a time between 6 - 8 PM
    3.) Put an email or a phone number for contact.
    4.) Put this info in the notes section located in the cart.
    5.) Confirmation will be made via contact info so please be checking your inbox/junk folder/txts.
    6.) Weather can affect pickup availability.

  • Choose this option at checkout. You will receive an instruction email within 24hrs of placing an order. 

  • Item(s) must be picked up. when stated/agreed upon. If you do not pickup your item(s) or accept delivery within said time frame, you will be refunded, and items will go back up for sale.

  • PICKUP LOCATION will be a public establishment, (we will be in a vehicle) not a private residence. 

  • This is a great option for people traveling to GP, just make an order when you're in town and save on the shipping, pick er' up instead! 

REFUNDS + RETURNS:

  • Due to the nature of the items, NO RETURNS/REFUNDS/EXCHANGES ARE AVAILABLE ONCE ITEM(S) ARE IN THE CUSTOMERS POSSESSION.

FACK! YOU GOT THE WRONG ITEM?:

  • Please provide your order number, email and a photo of the item you received to HELLO@LILFATS.COM

STILL HAVE QUESTIONS? SHOOT US AN EMAIL.