PLEASE READ CAREFULLY.

F . A . Q

INFO:

  • Small batch.
  • Handmade.
  • From scratch.
  • Alberta born + baked.
  • TASTE. TASTE. TASTE.
  • At home small business.
  • Solo owned and operated.

WARNING:

  • LIL FATS BAKESHOP + GRUBHUB products are NOT allergen free. Our products may contain some or all of the following common food allergens: MILK, EGGS, PEANUTS, TREE NUTS, SOY AND WHEAT.

  • LIL FATS BAKESHOP + GRUBHUB is not responsible for any/all occurrences that you, the customer, may encounter from ingesting/smelling/feeling of purchased items. Customers are responsible for their own safety and well being. Eat at your own risk. 

  • PREPARED IN A HOME KITCHEN THAT IS NOT SUBJECT TO INSPECTION. (Prepared/Packaged in a clean/sanitized environment. Gloves/Mask/Hair Net are worn at all times while preparing/packing products).

  • NOT for resale.  

LOCATION:

  • At the moment, LIL FATS BAKESHOP + GRUBHUB is located in Grande Prairie, Alberta.

  • Online orders only. Shipping + Pickup available.

WHO ARE WE:

Just a one woman show, run by a self taught, home baker, in Northern Alberta, Canada. Whipping up one of a kind concoctions and recreating old favorites.
Homemade, from scratch. Always.

- EST. 2023

ORDERS:

  • ONLINE ONLY. Will announce on socials when/if we do in person sales. 
  • New menu is posted monthly, but that can change depending on the season/holiday. Items are no longer available once new menu is posted. Get em' while you can!

  • All items are as is. No custom orders or substitutions, unless otherwise stated. 

  •  Limited quantities. 

DISCOUNTS:

Any discounts are applied to the order total only, before shipping.

SHIPPING:

  • SHIPPING WITHIN CANADA ONLY.

  • Due to heat, shipping availability can change weekly from the months of May-September. Check item page/info for shipping availability before placing an order.

  • All items are shipped Monday - Thursday ONLY, unless otherwise stated.

  • ALL items ship from Grande Prairie, Alberta. Via CANADA POST EXPEDITED PARCEL OR PUROLATOR GROUND unless otherwise stated. 

  • ALL shipping charges reflect courier shipping + handling... it isn't the cheapest, even for smaller items, and especially for larger/heavier items, it is redonkulous out here.

  • LIL FATS BAKESHOP + GRUBHUB is not responsible for any lost/damaged/stolen items once shipped/in customer's possession. This is a carrier issue, you will need to contact the carrier for help/compensation, but we will do all we can to help you in this situation.

  • Please review your shipping information carefully, orders can not be changed once placed. 

 

PICKUP:

CONTACTLESS PICKUP AVAILABLE DATES/TIMES:
7 days a week • 12PM - 12AM.

INSTRUCTIONS:

1.) Choose this option once you checkout.

2.) FIRST, in the notes section of the cart put your desired date and time for pick up. As well as a contact number and email.

3.) You will be contacted at the provided number/email with instructions/when order is ready for pick up.

4.) TXT 825-250-3937 if you need assistance.

5.) Confirmation will be made via contact info so please be checking your inbox/junk folder/txts.

6.) Weather can affect pickup availability.

7.) Item(s) must be picked up. when stated/agreed upon. If you do not pickup your item(s) or accept delivery within said time frame, you will be refunded, and items will go back up for sale.

*PICKUP LOCATION will be given once contact is made. We are a residential address located at LAKESHORE DR. - Grande Prairie, AB Canada


REFUNDS + RETURNS:

  • Due to the nature of the items, NO RETURNS/REFUNDS/EXCHANGES ARE AVAILABLE ONCE ITEM(S) ARE IN THE CUSTOMERS POSSESSION.

FACK! YOU GOT THE WRONG ITEM?:

  • Please provide your order number, email and a photo of the item you received to HELLO@LILFATS.COM

STILL HAVE QUESTIONS? SHOOT US AN EMAIL.